Affordable by businesses of any size, accessible in English, French and Spanish (with other languages being added rapidly), and designed to grow with your business, info@hand gives your organization instant access to its vital corporate information, via desktop or mobile devices.

info@hand is available 'On Premise' as an application software package to load on your own server, with a one-time license fee (we have not followed the recent trend to annual license fees). Alternatively, use info@hand as an 'On Demand' service, and leave all the work of server management to us. Or even combine the two approaches, and run 'On Premise', but have us manage your server remotely. 

Our simple checkout process will allow you to review our terms of service and process your payment on line. Once your order is complete, a CNP Integrations Representative will contact you to confirm your order and review any required steps for configuring your info@hand setup and installation. Additionally, with any info@hand software order, before you can receive your license key, the info@hand Software License Agreement must be downloaded, completed, and faxed to The Long Reach Corporation at 613-692-7818. 

On Premise Seats and Support

• info@hand one-time per seat fee = $185 Euros (approx. $295 USD at present)
• Annual info@hand software upgrade = $50 Euros (approx. $80 USD at present)
  (first year required)  

Total per new seat cost: $235 Euros (approx. $375 USD at present)

On-premise info@hand maintenance support contract = $200 Euros per month (approx. $320 USD at present)

• up to 2 hrs technical support per month
• info@hand product upgrade integration and testing

CNP hosted environment and software upgrades:

• info@hand sub-domain Hosting =  $49 Euros per month (approx. $80 USD at present)
• Virtual Dedicated Server = $80 Euros per month (approx. $130 USD at present) 
• Upgrades and technical suport = $49 Euros per hour (approx. $80 USD at present)

Note: a minimum of 10hrs setup and configuration support is recommended = $490 Euros (approx. $800 USD at present)

• For more information on other hosting options please contact a CNP Integrations Representative

CNP Hosted or On Premise info@hand support Includes:

• Remote server support
• Weekly server maintenance and reviews
• Weekly system log reviews
• Automatic critical O/S patch and product updates
• Security audits
• 1 hour emergency response (8:00AM – 6:00PM)
• 1 hour emergency response off business hours
• Weekly backups of info@hand files and data
• Nightly file backup and monitoring

• Up front per seat purchase fee $185 Euros + $50 Euros annual info@hand software upgrade fee (10 x $235) = $2,350 Euros
  (approx. $3,750 USD at present)
• Optional after first year, annual info@hand software upgrade fee $50 Euros per seat (approx. $80 USD at present)
  The annaul info@hand software upgrade fee is for the upgrade software only and does not include any installation or labor services.

With monthly support contract: $2280 Euros (approx. $3600 USD at present) per yr plus your own hardware costs
    (optional)

With 10 hrs set up and configuration = $490 Euros (approx. $800 USD at present)

With Dedicated server environment = $960 Euros per year (optional) (approx. $1500 USD at present)

Total cost of entry for first year without hosting or service contract or installation = $2,350 Euros (approx. $3,750 USD at present)

Total cost of entry for first year with all features, hosting and service contract listed of the above = $6,080 Euros
(approx. $9,650 USD at present)
*Supported installations with 1 year of service and hosting include 10 hrs of FREE distance support user training A value of $2500.00

On-Demand

• Monthly account fee - Please call for pricing
• Monthly per-user fee -  Please call for pricing
• 5 user minimum

Features:

• Full SSL encryption
• Standard info@hand certificate or your own
• Service included
• No support fees
• Includes basic backup service
  
  • install directory and DB on local server
  • tape in zip archive format

Note: Pre-payment of first 6 months required to begin contract with minimum of 2 year commitment. Custom integration and installation of Customer Portal, Mobile Portal and QuickBooks module are billed as hourly support. 

Appliance

Call for details: 1-(508) 644-1553 

Customization, Coding and Programming Services: $49 Euros per hour (approx. $80 USD at present)

QuickBooks Integration Consulting: $80 Euros per hour (approx. $125 USD at present)

Our implementation and customization services to tailor info@hand or Sugar CRM OS/Pro/Enterprise to fit your business and ensure a successful system include:

• Business Analysis
• Design Specifications
• Project Management
• Solution Architecture
• Application Development
• Quality Assurance / Testing
• Data Conversion and Manipulation
• Implementation Planning

Minor cosmetics – e.g., changing color schemes, adding company logos

-These changes are easy to implement with most advanced products.

Minor UI changes – e.g., suppressing some features from being seen by certain users, or all users; rearranging screen layouts, adding and deleting fields from screens, changing field names and editing drop-down options

-These changes were historically difficult and expensive until now –high quality CRM’s, such as info@hand, offer this capability as an admin function with a UI.

Major application changes – e.g., adding whole new modules to the application, or making changes to the business logic and function of existing modules.

-These changes require professional software development, whether in-house or contracted; they involve tailoring a CRM to fit the unique aspects of a business.

Application integration – e.g., linking the CRM application with other business applications and processes, to more thoroughly automate and integrate your business operations.

-info@hand has its own SOAP-based web service interface which supports many important business functions, such as filing leads captured by forms on your site directly into your CRM, or the creation of customer self-service portals.